Awarded contract

Understanding the Customer 2026 -2029

Details

Value
GBP 990,000
Duration
3 years
Topic
Research services
Published
23 April 2026

Tender description

This programme offers National Highways the capability of a relatively quick turnaround research, designed to support and inform tactical customer related operational or policy related decision making. The research undertaken within the UtC programme provides understanding, context, rationale, and recommendations to improve customer service delivery, in alignment to our Customer Service Strategy, KPIs, PIs and Commitments.

Timeline

  1. Completed: Award published23 April 2026
    Current notice
  2. Completed: Award date24 April 2026
  3. Next: Contract expiry date31 March 2029in 3 years

About the buyer

National Highways Limited is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 73110000 · Research services
  • 79310000 · Market research services

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Decision makers

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