Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service
Details
- Supplier(s)
- Digital Space Cloud Services Ltd
- Value
- GBP 43,006.42
- Duration
- 2 years
- Topic
- Communications network
- Published
- 22 April 2026
- Source
- uk:contracts_finder
Tender description
The following describes the main components of the service. • Delivery of professional services • Digital Space Contact Centre Annual Software & Support • Digital Space Amazon Connect • Softphone, Reporting and Wallboard • Amazon Connect webchat and directed chat where applicable • Amazon Connect and Lex Gen AI where applicable • Digital Space managed service The following describes the main components of the service. • Delivery of professional services • Digital Space Contact Centre Annual Software & Support Docusign Envelope ID: DC2AD8A9-A568-4777-ABC8-125BD072EB48 3 • Digital Space Amazon Connect Softphone, Reporting and Wallboard • Estimated AWS Resale calls, storage etc..( Note AWS resale re calls, storage etc is estimated and dependent on usage.) Estimated Digital Space Agent Numbers, AWS Resale calls, Chat, Gen AI where applicable , storage etc..( Note AWS resale re calls, storage dependent on usage.)
Timeline
- Completed: Award date31 December 2025
- Completed: Award published22 April 2026Current notice
- Next: Contract expiry date30 December 2027in 16 months
About the buyer
NHS Midlands and Lancashire CSU is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 32412000 · Communications network
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nhs-midlands-and-lancashire-csu.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nhs-midlands-and-lancashire-csu.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nhs-midlands-and-lancashire-csu.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nhs-midlands-and-lancashire-csu.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nhs-midlands-and-lancashire-csu.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nhs-midlands-and-lancashire-csu.gov |
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