Awarded contract

Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service

Details

Buyer: NHS Midlands and Lancashire CSU
Supplier(s): Digital Space Cloud Services Ltd
Value: GBP 133,000
Duration: 1 year
Topic: Communications network
Published: 22 April 2026
Source: uk:contracts_finder

Tender description

The following describes the main components of the service. • Delivery of professional services • Digital Space Contact Centre Annual Software & Support • Digital Space Amazon Connect • Softphone, Reporting and Wallboard • Automated Dialler, Autonomous Surveys, Answer - where applicable • Amazon Connect webchat and directed chat where applicable • Amazon Connect and Lex Gen AI where applicable • Digital Space managed service Estimated Dialler, Autonomous Surveys, Answer call volumes and extra minutes and dependent on usage. Estimated AWS Resale calls, Chat, Gen AI, storage etc..( Note AWS resale recalls, storage etc is estimated and dependent on usage.)

Timeline

Completed: Award date1 January 2026
Completed: Award published22 April 2026
Current notice
Next: Contract expiry date31 December 2026in 4 months

About the buyer

NHS Midlands and Lancashire CSU is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

32412000 · Communications network

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@nhs-midlands-and-lancashire-csu.gov
Commercial Director	+44 •••• ••••••	••••••••@nhs-midlands-and-lancashire-csu.gov
Procurement Manager	+44 •••• ••••••	••••••••@nhs-midlands-and-lancashire-csu.gov
Category Lead	+44 •••• ••••••	••••••••@nhs-midlands-and-lancashire-csu.gov
Senior Buyer	+44 •••• ••••••	••••••••@nhs-midlands-and-lancashire-csu.gov
Contracts Manager	+44 •••• ••••••	••••••••@nhs-midlands-and-lancashire-csu.gov