Carer Support Services (Health)

Tender description

The service aims to provide high-quality support for carers that is accessible, equitable, and responsive to the needs of our local Isle of Wight population. The service will be delivered to carers resident on the Isle of Wight, ensuring timely access to information, advice, and guidance during a cared-for person's acute hospital admission-whether for physical or mental health needs. Its purpose is to improve outcomes, experiences, and long-term resilience, helping individuals remain in their chosen place of residence for longer, reducing reliance on statutory services, and delaying or preventing permanent admission to residential care. The provider will offer care that is standardised, transparent, and coordinated, enabling carers to feel supported throughout the acute stay of their cared for individual, receive optimal interventions and support the first time, and experience improved independence and ability to remain in or return to their caring responsibilities. A collaborative approach involving all stakeholders in the health and social care pathway will be essential to ensure equitable outcomes and a positive experience for both carers and cared for individuals. This is a 3 plus 2 year contract.