VMWare Support Service 2026-2029

Tender description

COPFS is procuring continued third‑party support for its VMware infrastructure, which underpins critical operational systems across both DataVita datacentres and Horizon VDI environments. The contract, delivered by Insight Direct (UK) Ltd through the HTE ICT Solutions 3 Framework, provides essential technical support services including incident management, service request fulfilment, service desk access, quarterly service reporting, and scheduled health checks. The service includes 175 support hours for specialist troubleshooting, guidance, and configuration best‑practice reviews, alongside comprehensive quarterly health assessments to ensure system stability and performance. This support is vital to maintaining the resilience, availability, and security of COPFS’ core digital platforms and ensuring continuity of critical business operations. Lot 1: COPFS is procuring continued third‑party support for its VMware infrastructure, which underpins critical operational systems across both DataVita datacentres and Horizon VDI environments. The contract, delivered by Insight Direct (UK) Ltd through the HTE ICT Solutions 3 Framework, provides essential technical support services including incident management, service request fulfilment, service desk access, quarterly service reporting, and scheduled health checks. The service includes 175 support hours for specialist troubleshooting, guidance, and configuration best‑practice reviews, alongside comprehensive quarterly health assessments to ensure system stability and performance. This support is vital to maintaining the resilience, availability, and security of COPFS’ core digital platforms and ensuring continuity of critical business operations.