COMMS-Family Advocacy Service for Bereaved Families following a Death in Prison Custody

Tender description

The Scottish Government seeks to commission an independent Family Advocacy Service to provide specialist support and representation to families following the death of a loved one in prison custody. The service will be independent, trauma-informed, and rooted in advocacy principles, ensuring families are supported, heard, and empowered throughout complex post-death processes. Lot 1: The Service Provider must: - Manage, administer and coordinate the delivery of high-quality advocacy support to all eligible Service Users who request support following a death in prison custody. - Design the service to deliver the activities within the Specification. - Put in place systems, agreements and processes to ensure local delivery of advocacy support are consistently available across the whole of Scotland. - Deliver the service independently of both Scottish Ministers, Scottish Prison Service, COPFS, and other statutory bodies. - Monitor service delivery; provide the Purchaser with robust monitoring information; and act when needed to improve services. - Ensure that Service Users, staff and other stakeholders are treated with dignity, fairness and respect.