Provision of International Driving Permit Services

Tender description

Background DVLA maintains the records of 50 million drivers and 40 million vehicles in the UK. We collect £7 billion a year in vehicle tax and process over 77 million transactions a year. Most transactions are digital, but we also offer an in-person channel for customers who require an International Driving Permit. The service is currently outsourced; the current service provision with the incumbent supplier expires on the 31 March 2027. What would be required? • The ability for UK driving licence holders to transact in-person. • Widespread coverage across England, Wales, Scotland & Northern Ireland. • The capability to issue approximately 270,000 permits per annum. • Provide service availability of 48 hours per week across all service locations, spread over 6 days to cater for a range of customers. Further details The fee for an International Driving Permit (IDP) is £5.50. The fee is set in legislation and will not be altered. The service provider must be able to deliver the IDP service based on retaining the full £5.50 fee paid by the customer; there will be no additional supplement to the fee by DVLA or the customer. This equates to a potential £4.5m of income for the service provider over the proposed 3-year contract term. DVLA’s position is that this procurement requirement falls below the legislative threshold for a concession contract. Therefore, it is classified as a non-regulated procurement under the Procurement Act 2023, and the rules applicable to regulated concession contracts do not apply for this procurement. Although not mandated under PA23, DVLA is voluntarily publishing this notice to ensure transparency in our procurement process.