Legal Case Management System (LCMS)

Tender description

Southwark council is undertaking a Preliminary Market Engagement (PME) to inform the development of its upcoming procurement for the provision and implementation of a new SaaS-based legal case management system designed to streamline case tracking, improve document management, and enhance overall operational efficiency within the legal services department. By adopting a cloud-hosted solution, the new system will provide secure, remote access, reduce IT infrastructure costs, and enable automatic updates. This platform will replace outdated processes, offer better integration with existing applications, and support LEXCEL compliance requirements, ultimately empowering legal teams to manage cases more effectively and deliver improved services to stakeholders. Preliminary Market Engagement (PME) feedback will help shape the specification, KPIs, commercial model, and procurement structure. This notice includes a questionnaire which is designed to be completed by organisations wishing to engage participate in this market engagement and assist the Council in this market insight stage. All suppliers will receive the same core information. Insights gathered will be anonymised and used solely to inform the procurement design. This is NOT the commencement of a procurement procedure, neither is it a call for expressions of interest. Please complete the questionnaire hosted on ProContract -https://procontract.due-north.com- and submit the response, preferably via the messaging service on ProContract and/or via email to: Michelle.Davies@southwark.gov.uk This notice does not constitute a call for competition to procure any services for the Council, and the Council is not bound to accept any proposals offered. The Council is not liable for any costs, fees or expenses incurred by any party participating in this soft market testing/sounding exercise. Any procurement of any services by the Council in due course will be carried out strictly in accordance with the provisions of The Procurement Act 2023. Responses to the questionnaire will be treated confidentially. Keywords: LCMS, Legal Case Management System, SaaS based