003174 - Preliminary Market Engagement (PME) for Education Fixed Penalty Notice (FPN) Processing System

Tender description

The council are inviting suppliers to participate in preliminary engagement to gain insight from the market with the purpose of making any potential future exercise, well framed, feasible, focused and of likely interest to the market. Durham County Council requires a secure, end to end digital system to manage the full lifecycle of Fixed Penalty Notices (FPNs) relating to school attendance. The system must support high volume processing (2,500-3,000 notices per term; peaks of >7,500 referrals annually) and reduce manual workload through automation, intelligent validation, and workflow management. The system must integrate with existing infrastructure and replace current manual processes involving Microsoft Forms, spreadsheets, Word mail merges, SharePoint/Extranet uploads, and manual cross-checks.