Stale Pre-tender

National Contact Centre

Details

Buyer: NHS Blood and Transplant
Value: GBP 40,000,000
Topic: Command, control, communication and computer systems
Published: 28 February 2025
Submission: 31 March 2025
Source: uk:find_a_tender

Tender description

NHS Blood and Transplant is leading a procurement for a National Contact Centre. We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both inbound and outbound interactions with potential and existing blood donors as well as the NHS Organ Donation Register (ODR). Managing NCC contacts is essential to the NHSBT communications approach. Delivering a prompt, professional, and effective contact handling service is crucial for building and sustaining relationships between NHSBT, its blood donors, and individuals enrolling on the NHS Organ Donor Register.

Timeline

Completed: Pre-tender published28 February 2025
Current notice

About the buyer

NHS Blood and Transplant is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

35710000 · Command, control, communication and computer systems
79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@nhs-blood-and-transplant.gov
Commercial Director	+44 •••• ••••••	••••••••@nhs-blood-and-transplant.gov
Procurement Manager	+44 •••• ••••••	••••••••@nhs-blood-and-transplant.gov
Category Lead	+44 •••• ••••••	••••••••@nhs-blood-and-transplant.gov
Senior Buyer	+44 •••• ••••••	••••••••@nhs-blood-and-transplant.gov
Contracts Manager	+44 •••• ••••••	••••••••@nhs-blood-and-transplant.gov