Market Engagement Event for Business Design and Data, Business Change and Training Services for the Metropolitan Police Service Command and Control Refinement and Deployment Phase

Tender description

Background The Metropolitan Police Service (MPS) would like to invite suitably qualified suppliers to attend a forthcoming Market Engagement Event to discuss a Tender for Business Design and Data, Training and Business Change Services Date: Thursday 13th February (13:45 to 15:15) The Command and Control ("C&C") Programme is transforming C&C services for the Metropolitan Police Service and replacing the current Computer Aided Despatch system ("CAD"), Call Handling System ("CHS"), and Integrated Communications Control System ("ICCS") for the following reasons: · Further ageing of legacy critical national infrastructure systems - the current C&C systems were designed in the 1980's and are increasingly at the end of life. · Evidenced evolution of operational requirements - Systems are required to support a modern police force including changes to day to day business, ranging from an increase in routine public order events through to major events such as Operation Bridges and Operation Golden Orb. · Increased public expectation regarding police contact and availability of information · Delivering timely, joined up, operationally relevant information · Enhanced automation, intelligence and risk assessments that benefit the public and officers. The initial C&C Core Delivery (CCCD) Phase is due to an end in March 2025 and has established the following: · OnCall - A call handling system to capture and triage incidents provided by Hexagon · LifeX - A digital control room communications system to support telephony and radio traffic provided by Frequentis · OnCall Planning and Response - An event planning and management system provided by Hexagon · PowerBI - A Microsoft analytics and reporting system to produce reports and dashboards for operational and corporate purposes The MPS are seeking external supplier support for the Refinement and Deployment (R&D) phase of this ground breaking project which comprises: 1. Refinement is the process of uplifting the core solution, based on the new requirements identified since initial agreement of scope in 2019. The refinements are currently under review with the operational community and will need to be continually challenged as the programme evolves (e.g. at the end of each testing phase when more is understood). 2. Deployment is the what, how, and when the programme will deliver the C&C solution into the live operation whilst balancing the business change, technical and operational risk. The deployment of technology has been revised to follow a more modular, iterative roll-out across three 'drops' of functionality. These are: 1) LifeX for Despatch 2) First Contact and 3) Despatch+ For full details of the requirement please see the attachment. The Market Engagement event will be hosted via Microsoft Teams. If you would like to attend please contact Ibrahim Haroun at ibrahim.Haroun@met.police.uk by 12:00 noon on Wednesday 12th February.