ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service
Details
- Value
- GBP 495,878.4
- Topic
- Call centre
- Published
- 18 December 2025
- Submission
- 16 January 2026
- Source
- uk:find_a_tender
Tender description
Rochdale Boroughwide Housing (RBH) is responsible for providing an emergency out of hours repair service to its customers, which is accessible, efficient, and effective. Service to be Provided: Call handling of repairs reported between the hours of 17.00 & 08.00 (Mon-Fri) & 24 hours (Sat - Sun) every week throughout the year including Bank Holidays & RBH closure days (Christmas Period approximately the 24th Dec 3pm to 8am on the first working day in the New Year PLUS 10 additional days to be agreed per year).
Timeline
- Completed: Tender published18 December 2025Current notice
- Completed: Submission date16 January 2026
About the buyer
Rochdale Boroughwide Housing Ltd is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@rochdale-boroughwide-housing-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@rochdale-boroughwide-housing-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@rochdale-boroughwide-housing-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@rochdale-boroughwide-housing-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@rochdale-boroughwide-housing-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@rochdale-boroughwide-housing-ltd.gov |
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