Awarded contract

Contact Centre Services

Details

Buyer: Kent County Council
Supplier(s): Capita Business Services Ltd
Value: GBP 9,142,634
Duration: 4 years
Topic: Call centre
Published: 19 December 2025
Source: uk:contracts_finder

Tender description

Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include: • 24 hours, 7 days a week service provision (essential provision only Out of Hours) • key telephony services for KCC's customer contacts • Emergency calls • Harnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way

Timeline

Completed: Award published19 December 2025
Current notice
Completed: Award date1 April 2026
Next: Contract expiry date31 March 2030in 4 years

About the buyer

Kent County Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@kent-county-council.gov
Commercial Director	+44 •••• ••••••	••••••••@kent-county-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@kent-county-council.gov
Category Lead	+44 •••• ••••••	••••••••@kent-county-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@kent-county-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@kent-county-council.gov