NUN - Pre-market Engagement - AI Telephony Contact Centre Solution
Details
- Topic
- Software package and information systems
- Published
- 5 December 2025
- Submission
- 19 January 2026
- Source
- uk:find_a_tender
Tender description
NBBC is currently exploring the potential implementation of an AI-driven telephony contact centre solution to more effectively manage the volume of incoming calls to our resident-facing contact centres. The aim is to enhance the customer service experience by streamlining call handling and improving operational efficiency. The Council is also open to exploring other AI based customer services solutions such as Chatbots that can improve our contact channel offering.
Timeline
- Completed: Pre-tender published5 December 2025Current notice
About the buyer
Nuneaton and Bedworth Borough Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48000000 · Software package and information systems
- 72212512 · Interactive voice response software development services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nuneaton-and-bedworth-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nuneaton-and-bedworth-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nuneaton-and-bedworth-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nuneaton-and-bedworth-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nuneaton-and-bedworth-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nuneaton-and-bedworth-borough-council.gov |
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