Pre-Market Engagement for Public Protection Regulatory Services Service Management Database

Tender description

Halton is a unitary authority with a population of approximately 130,000. The Public Protection Regulatory Services Division carries out a range of regulatory, enforcement and public protection services. These include; • Environmental Health • Trading Standards • Private Sector Housing, including licensing • Animal Welfare including licensing • Pest Control We are exploring options to replace our current service delivery database. The database is required to perform a number of tasks. These include; o Record of premises subject to regulation o Record of service requests received o Record of actions undertaken in relation to each request o Record of License applications o Production of service management and statutory reports o Generation of mail merge letters and correspondence o Interface with council's customer facing request handling system and Citizens Advice Consumer Helpline o Document indexing There are approximately 30 unique users of the system. Ideally we want a bespoke system purposely designed for local government regulatory services. We are open at this stage to consideration of either cloud or on premises options.