ScotRail Customer Contact Centre
Details
- Supplier(s)
- Teleperformance Limited
- Value
- GBP 9,309,053
- Topic
- Office-support services
- Published
- 14 November 2025
- Source
- uk:find_a_tender
Tender description
ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various methods including phone, email, letter and web support. The centre will support general enquiries, complaints, telesales, delay repay with the option to include passenger assist and web support services in the future Lot 1: ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various methods including phone, email, letter and web support. The centre will support general enquiries, complaints, telesales, delay repay with the option to include passenger assist and web support services in the future
Timeline
- Completed: Award date7 October 2025
- Completed: Award published14 November 2025Current notice
About the buyer
ScotRail Trains Limited is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79500000 · Office-support services
- 79510000 · Telephone-answering services
- 79511000 · Telephone operator services
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@scotrail-trains-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@scotrail-trains-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@scotrail-trains-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@scotrail-trains-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@scotrail-trains-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@scotrail-trains-limited.gov |
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