IT Help Desk Outsourcing
Details
- Supplier(s)
- Stone Computers Ltd
- Value
- GBP 145,385
- Duration
- 11 months
- Topic
- Helpdesk services
- Published
- 11 November 2025
- Source
- uk:find_a_tender
Tender description
Provision of remote 1st to 3rd line IT support services for users at the Office of Rail and Road (ORR). Services include incident resolution, password resets, desktop and printer troubleshooting, and escalation via phone, email, and ServiceNow portal. Optional onboarding, reporting, and extended hours support are available. ## Contract award
Timeline
- Completed: Award published11 November 2025Current notice
- Completed: Award date11 November 2025
- Next: Contract expiry date30 September 2026in 1 month
About the buyer
Office of Rail and Road is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72253100 · Helpdesk services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@office-of-rail-and-road.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@office-of-rail-and-road.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@office-of-rail-and-road.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@office-of-rail-and-road.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@office-of-rail-and-road.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@office-of-rail-and-road.gov |
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