Housing Support linked to Short Term Accommodation and Emergency Temprorary Accommodation for Young People

Tender description

The Key Service Aim is to support young people in need and reduce inequality, supporting the Council's priority for People as identified in the Council Plan; we will support everyone to start well, live well and age well. We are ambitious for all our children and young people; committed to listening to their aspirations and showing them how much we care. Council plan | Westmorland and Furness Council Service Vision Our ambition for the young people in our service is that: • Young people receive the right help at the right time. • Young people receive a service that is personalised to their needs, from a service offer which is consistent across the county. • Young people who access our services go on to experience a bright and fulfilling future, free from the risk of homelessness. Our ambition for the service is that, from the first point of contact with a young person who is experiencing homelessness/at risk of homelessness, everyone working in this service area sees the potential in that young person and plays their part in shifting that young person from a point of crisis, to give them hope for the future. Minimum provider requirements Providers must be Ofsted registered, with Ofsted registered services to host the service within. The Authority is seeking a Service Provider with proven track record of delivering supported short term accommodation services and emergency temporary accommodation services for young people. Service Providers will: • Work with young people aged 16 and up to their 18th birthday, or up to age 24 if care experienced, who are homeless or at risk of homelessness • Work with young people who have complex support needs including mild learning disabilities, high functioning autism; and complex trauma. • Work with statutory services to provide support services to young people who are homeless or at risk of homelessness; • Work with young people who have been involved in the criminal justice system, including rehabilitation of offenders; • Implement person centred approaches to service delivery to enable young people to identify and achieve their goals; • Deliver support to obtain and sustain suitable independent accommodation; • Operate in innovative and flexible ways to improve efficiency and the quality and effectiveness of services. The Service Provider shall be responsible for maintaining accurate, up-to-date records of all service occupancy, move-in and move-on activity. This shall include, but is not limited to: • The total number of units available and occupied at any given time; • Details of young people entering and leaving the service, including dates of admission and departure; • Reasons for move-on or service exit, including whether move-on was planned, unplanned, or due to enforcement action; and • Destination of young person upon move-on, where known. The methods, tools, and frequency of data collection and reporting shall be agreed between the Authority and the Provider during the mobilisation period. Service availability The support Service is to be delivered throughout the year, including weekends and bank holidays. It is the responsibility of the Service Provider to ensure that the service is fully accessible. It is the responsibility of the Service Provider to maintain a responsive support service that is required to meet the fluctuating needs of each individual Young Person outside of typical office hours. The Service Provider will also offer access to emergency temporary accommodation 24 hours a day, 7 days per week, 52 weeks per year. Service user eligibility Service Priority will be given to: • Young people for whom the Authority has a statutory duty (16-17-year-olds at risk of homelessness); • Young people for whom the Authority has a statutory duty (care experienced young people up to the age of 24 at risk of homelessness); • Young people aged under 18 leaving custody.