Awarded contract

CRM Helpdesk Software

Details

Buyer: HM Revenue & Customs (HMRC)
Supplier(s): DESKPRO LTD
Value: GBP 1,569,600
Duration: 4 years
Topic: Software package and information systems
Published: 23 October 2025
Source: uk:contracts_finder

Tender description

Call of contract from G-Cloud 14 CCS framework (RM1557.14) for the provision of a Helpdesk Software Service . Contract term is 36 months with the option for an additional 12 month extension

Timeline

Completed: Award date16 October 2025
Completed: Award published23 October 2025
Current notice
Next: Contract expiry date16 October 2029in 3 years

About the buyer

HM Revenue & Customs (HMRC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48000000 · Software package and information systems

Decision makers

Connect with the people behind this procurement.

Contact name	Job title	Phone number	Work email
	Head of Procurement	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov
	Commercial Director	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov
	Procurement Manager	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov
	Category Lead	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov
	Senior Buyer	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov
	Contracts Manager	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov

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