Awarded contract

SQR System App

Details

Value
GBP 25,007
Duration
1 year
Topic
Software package and information systems
Published
10 October 2025

Tender description

The Customer Operations Team has identified the requirement for a software that accurately reflect the results of the Service Quality Regime (SQR) audits and real time notifications to the action owners to rectify defects in the Time to Fix (TTF). The app will also flag ‘jobs’ that have passed the deadline for necessary follow up action. The Service Quality Regime (SQR) is critical to maintaining the condition of at station and on board assets with periodic inspections carried out, which audit the customer facing touchpoints across the network and onboard all our fleet. The Time to Fix (TTF) is then recorded and measured. ## Contract award

Timeline

  1. Completed: Award published10 October 2025
    Current notice
  2. Completed: Award date10 October 2025
  3. Next: Contract expiry date6 October 2026in 1 month

About the buyer

Transport for Wales is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 48000000 · Software package and information systems
  • 72000000 · IT services: consulting, software development, Internet and support

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Decision makers

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Contact nameJob titlePhone numberWork email
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