Direct Payments Advice and Guidance Service

Tender description

If you are interested in this potential opportunity, then please express an interest by responding to the requirements set out below by Friday 24th October 2025 at 16:00. Please send responses to stephen.barker@somerset.gov.uk Somerset Council is looking to assess market interest in the following Direct Payment (DP) services: • Advice and guidance • Scheme set up • Payroll service • Holding accounts (also known as managed accounts) • DP plus (extra support) • Personal Health Budget (PHB) Support Interested organisations must be able to meet the following requirements: • Provide advice and guidance Monday to Friday (9:00 till 17:00) via telephone, postal, support or face to face if necessary. • Capacity and staffing to provide advice and guidance for 2,300 people. • Capacity and staffing to provide a payroll service for 600 people. • Capacity and staffing to provide a holding account for 800 people. • Capacity and staffing to provide DP plus (extra support) for 50 people. • Capacity and staffing to support setting up Personal Health Budgets for approximately 30 people at year. The above quoted figures are subject to change.