Awarded contract

Variation 2 - ITSM Service Desk Solution 2023 - Extend by 12 months

Details

Buyer: Crown Office and Procurator Fiscal Service
Supplier(s): Freshworks Inc.
Value: GBP 150,120
Topic: Software package and information systems
Published: 5 September 2025
Source: uk:public_contracts_scotland

Tender description

Variation to contract to extend by 12 months - ending no later than 16/09/2026. Lot 1: This is in relation to a variation to the current contract - to extend for a further 12 months. Ending no later than 16/09/2026

Timeline

Completed: Award date27 September 2023
Completed: Award published5 September 2025
Current notice

About the buyer

Crown Office and Procurator Fiscal Service is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48000000 · Software package and information systems
72222300 · Information technology services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@crown-office-and-procurator-fiscal-service.gov
Commercial Director	+44 •••• ••••••	••••••••@crown-office-and-procurator-fiscal-service.gov
Procurement Manager	+44 •••• ••••••	••••••••@crown-office-and-procurator-fiscal-service.gov
Category Lead	+44 •••• ••••••	••••••••@crown-office-and-procurator-fiscal-service.gov
Senior Buyer	+44 •••• ••••••	••••••••@crown-office-and-procurator-fiscal-service.gov
Contracts Manager	+44 •••• ••••••	••••••••@crown-office-and-procurator-fiscal-service.gov

38 similar open tenders

See more open tenders related to Variation 2 - ITSM Service Desk Solution 2023 - Extend by 12 months.

Explore all open tenders

Open tender
PME - Museums & Heritage sites Electronic Point of Sale, bookings management & on-line customer ticketing system
Leicestershire County Council—Closing 31 August 2026
Open tender
DPS for Research Data Management Tools, Support, Maintenance and Associated Services
Asiera CLGEUR 20,000,000Closing 25 May 2030
Open tender
DPS for the provision of Managed ICT Security Services
Asiera CLGEUR 175,000,000Closing 12 May 2030
Open tender
The Provision of Online Exam Papers and Study Support to Donegal Education and Training Board
Donegal Education and Training Board_368—Closing 30 March 2030
Open tender
Dynamic Market (DM) for the provision of goods and services to drive economical, social and governance impact and improvement
The White Horse Federation—Closing 31 March 2036
Open tender
DPS for Circuit Solutions
Asiera CLGEUR 24,000,000Closing 29 April 2030
Open tender
Dynamic Purchasing System for the Provision of Managed ICT Security Services
Asiera CLGEUR 175,000,000Closing 4 May 2030
Open tender
HEAnet - Dynamic Purchasing System for the Provision of Enterprise Service Management (ESM) Solutions and Associated Services
HEAnet CLGEUR 4,500,000Closing 8 December 2029
Open tender
Internet of Things
Scottish GovernmentGBP 2,000,000Closing 18 September 2026
Open tender
Space Technology Solutions
Government Commercial Agency—Closing 30 July 2031
Open tender
Dynamic Purchasing System (DPS) Qualification for SAP Specialist Services for the New Integrated Financial Management System (IFMS) for the Health Service Executive (HSE) HSE Ref 9900
Health Service Executive (HSE)EUR 6,000,000Closing 23 March 2027
Open tender
Space Enabled and Geospatial Services Extension Notice
Crown Commercial ServiceGBP 216,000,000Closing 10 February 2029

Related buyers

Buyers similar to Crown Office and Procurator Fiscal Service.

View all buyers

BuyersCountValue

Scottish Government
657
£2.6bn
Registers of Scotland
101
£12.5m
Scottish Parliamentary Corporate Body
24
£13.1m
Welsh Government
393
£3.7bn
Department of Finance
258
£7.5bn
Department of Agriculture, Environment and Rural Affairs
60
£195.9m
Department for Infrastructure
44
£1.8bn
Department for Communities
11
£46.1m
Department for the Economy
8
£88.4m
Department of Education
6
£7.5m

Win more public sector contracts

Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.

Try for free