Awarded contract

CPT_24_34 - Feedback programmes

Details

Supplier(s)
IFF Resarch
Value
GBP 313,403.15
Duration
3 years
Topic
Customer survey services
Published
4 July 2025

Tender description

National Audit Office (NAO) used the Crown Commercial Services (CCS) Research and Insights Dynamic Purchasing System (DPS) - Reference: RM6126 to award a contract to I.F.F Research Ltd. The services include provision of two stakeholder feedback programmes: a Strategic Feedback Programme to gather insights from senior stakeholders via surveys and interviews, and a Financial Audit Feedback Programme targeting finance officials post-audit. Both include regular reporting, analysis and a dashboard visualisation of results. The contract will run for a initial 3 year period from 02.06.25 to 01.06.28 with the option to extend the contract for two years in one year periods. Final expiry of the contract is 01.06.30. The estimated contract value for the potential full five years will be £520,000.00 gross and the initial three years will be £313,403.16 gross.

Timeline

  1. Completed: Award date2 June 2025
  2. Completed: Award published4 July 2025
    Current notice
  3. Next: Contract expiry date1 June 2028in 2 years

About the buyer

National Audit Office is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 79342310 · Customer survey services

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