Helpdesk System
Details
- Supplier(s)
- Freshworks Inc.
- Value
- GBP 30,420
- Duration
- 1 year
- Topic
- System and support services
- Published
- 16 May 2025
- Source
- uk:contracts_finder
Tender description
Nottingham University Hospitals NHS Trust (the Trust) requires an ongoing, expert Helpdesk System to ensure continued operation and to enhance the customer support due to better customer visibility, increased productivity, team-collaboration and richer reporting. In the event of a failure, the Helpdesk System could become inoperable, which would significantly increase the risk of the hospital staff not being able to access the system. To prevent such scenarios and ensure the continued functionality of the helpdesk system, the Trust has entered into a 12-month service agreement with Freshworks Inc via the G-Cloud 14 Framework.
Timeline
- Completed: Award date1 April 2025
- Completed: Award published16 May 2025Current notice
- Completed: Contract expiry date31 March 2026
About the buyer
Nottingham University Hospitals NHS Trust is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72250000 · System and support services
- 72590000 · Computer-related professional services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nottingham-university-hospitals-nhs-trust.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nottingham-university-hospitals-nhs-trust.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nottingham-university-hospitals-nhs-trust.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nottingham-university-hospitals-nhs-trust.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nottingham-university-hospitals-nhs-trust.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nottingham-university-hospitals-nhs-trust.gov |
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