DVSA contact centre additional capacity - Call Surges
Details
- Value
- GBP 3,500,000
- Topic
- Call centre
- Published
- 16 May 2025
- Source
- uk:find_a_tender
Tender description
This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand should it be needed.
Timeline
- Completed: Pre-tender published16 May 2025Current notice
About the buyer
Driver and Vehicle Standards Agency is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@driver-and-vehicle-standards-agency.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@driver-and-vehicle-standards-agency.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@driver-and-vehicle-standards-agency.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@driver-and-vehicle-standards-agency.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@driver-and-vehicle-standards-agency.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@driver-and-vehicle-standards-agency.gov |
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