Horizon Replacement Services - Replacement Service Provider and COTS-EPOS-SaaS

Tender description

Please note that the standstill period for Lot 2 of this procurement has been extended until 17 July 2026, therefore the earliest the contract can be signed will be 18 July 2026. Please note that a new award decision was taken for Lot 2 of this procurement on 26 June 2026. The assessment summaries issued on 21 May 2026 have been revoked and replaced by revised assessment summaries issued on 26 June 2026. OneView Commerce, Inc. remains the successful supplier. A new standstill period for Lot 2 has commenced following publication of this updated notice. The earliest date on which the Lot 2 contract may be signed is 8 July 2026. Please note that the standstill period for Lot 2 of this procurement has been extended until 26 June 2026, therefore the earliest the contract can be signed will be 27 June 2026. Please note that the standstill period for Lot 2 of this procurement has been extended until 15th June 2026, therefore the earliest the contract can be signed will be the 16th June 2026. Lot 1 - Replacement Service Provider - the replacement service provider will transition the service from the incumbent supplier, Fujitsu Services Limited ("FSL" or "Fujitsu"), on a Walk In Take Over ("WITO") basis, provide some optional service stabilisation upgrades and, longer term, transformation of Horizon and its related systems to Cloud based technologies. Lot 2 - COTS-EPOS-SaaS - a fully supplier supported and maintained commercial off-the-shelf ("COTS") EPOS system, provided as software as a service ("SaaS"). The system must meet the Authority's specific requirements with minimal bespoke customisations. The Supplier will provide ongoing support, updates, and optimisation services. Physical deployment of technology to branches is not included.