Stale Pre-tender

Wakefield Council Contact Centre Telephony Solution

Details

Buyer: Wakefield Council
Topic: Telecommunications equipment and supplies
Published: 2 May 2025
Submission: 23 May 2025
Source: uk:find_a_tender

Tender description

Wakefield Council aims to enhance customer service through a new Contact Centre Solution integrated with Microsoft Teams Telephony. This will improve communication, streamline operations, and support our community's diverse needs, adapting to future growth and customer expectations.

Timeline

Completed: Pre-tender published2 May 2025
Current notice

About the buyer

Wakefield Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

32500000 · Telecommunications equipment and supplies
48333000 · Contact management software package
51340000 · Installation services of line telephony equipment
51350000 · Installation services of line telegraphy equipment

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@wakefield-council.gov
Commercial Director	+44 •••• ••••••	••••••••@wakefield-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@wakefield-council.gov
Category Lead	+44 •••• ••••••	••••••••@wakefield-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@wakefield-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@wakefield-council.gov