Awarded contract

GB-Glasgow: Contact Centre Services

Details

Buyer: Student Loans Company
Supplier(s): Teleperformance Limited
Value: GBP 82,600,000
Duration: 4 years
Topic: Customer services
Published: 15 April 2025
Source: uk:contracts_finder

Tender description

Provision of an onshore (UK) Contact Centre(s) providing inbound telephone calls and Live Chat and assessing support will be the primary services required. We are looking for a sole Supplier who will provide the Services, from their own UK Contact Centres, in parallel to SLC providing services from its Contact Centres

Timeline

Completed: Award date31 March 2025
Completed: Award published15 April 2025
Current notice
Next: Contract expiry date30 March 2029in 3 years

About the buyer

Student Loans Company is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79342300 · Customer services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@student-loans-company.gov
Commercial Director	+44 •••• ••••••	••••••••@student-loans-company.gov
Procurement Manager	+44 •••• ••••••	••••••••@student-loans-company.gov
Category Lead	+44 •••• ••••••	••••••••@student-loans-company.gov
Senior Buyer	+44 •••• ••••••	••••••••@student-loans-company.gov
Contracts Manager	+44 •••• ••••••	••••••••@student-loans-company.gov