Awarded contract

Omnichannel Contact Centre Solution

Details

Buyer: Care Quality Commission
Supplier(s): Puzzel Limited
Value: GBP 2,261,782.12
Duration: 4 years
Topic: IT software package
Published: 4 April 2025
Source: uk:contracts_finder

Tender description

This is a Contract Award Notice The Care Quality Commission ( CQC ) requires the provision of a omni channel contact centre solution which is currently used in the National Contact Centre. This procurement was undertaken through the G-Cloud 14 Framework agreement (RM155.14) Lot 2 - Software, following the Direct Award process. The Contract is awarded for an initial period of 24 months with an option to extension for up to 48 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC CS 018

Timeline

Completed: Award date1 April 2025
Completed: Award published4 April 2025
Current notice
Next: Contract expiry date31 March 2029in 3 years

About the buyer

Care Quality Commission is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48517000 · IT software package

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@care-quality-commission.gov
Commercial Director	+44 •••• ••••••	••••••••@care-quality-commission.gov
Procurement Manager	+44 •••• ••••••	••••••••@care-quality-commission.gov
Category Lead	+44 •••• ••••••	••••••••@care-quality-commission.gov
Senior Buyer	+44 •••• ••••••	••••••••@care-quality-commission.gov
Contracts Manager	+44 •••• ••••••	••••••••@care-quality-commission.gov