BACS BUREAU SERVICE

Tender description

NOTICE OF INTEREST: BACS BUREAU SERVICE Who we are We, as a shared services arrangement of four councils (West Northants, North Northants, Milton Keynes City and Cambridgeshire County), are seeking to gather insights from the BACS Bureau Service market. Please note that we are only assessing the market to gain indicative costs to inform the production of a Business Case. We are not undertaking a procurement exercise at this stage. What we are looking for We are currently seeking to understand indicative supplier pricing for a BACS Bureau Service, to potentially outsource our shared service bureau function currently managed in-house. A. Scope of BACS Bureau Number of clients: 12 Number of Service User Number (SUN): 65 Types of BACs transactions: Direct Debit (80% of total transactions) and Direct Credit (20% of total transactions) Indicative annual transactional volumes: 6 million transactions Indicative annual transactional value: 6 billion GBP B. High level BACS Bureau provision requirements 1. BACS Submission & Processing Act as a BACS Approved Bureau provider Ensure seamless, accurate processing of BACS files without manual intervention. Handle direct submission to BACS under provider's own BUN. 2. Compliance Ensure full compliance with Tier A BACS audit requirements. Provide documentation and support for regulatory inspections. Maintain a secure environment for BACS processing in line with industry standards. 3. Incident Management & Support Offer support for file submission failures and urgent incidents. Maintain SLAs for troubleshooting and resolution of processing issues. 4. Reporting Provide status reports, logs, and audit trails for each submission. Allow access to processing activity logs via API or dashboard. Send email alerts or notifications informing us of processing outcomes. Support BACS report downloads (ideally with advanced distribution capabilities, e.g. per SUN, per Org), unless users are required to retrieve them directly. 5. File Transfer & Integration Accept BACS files via secure transfer (i.e. SFTP, API/Web Services). Ensure seamless API or UI-based extraction of processing activity logs