714523452 - SPISN/0308 Enterprise Service Model - Information Technology Service Management

Tender description

Enterprise Service Model - Information Technology Service Management The provision of Information Technology Service Management (ITSM) to support, sustain and evolve a holistic IT Service Management wrap across the Enterprise. This covers all elements of Service Management practices (ITIL 4). Further, it is to optimise the technical architecture of the existing ITSM tooling – Service Now, to introduce capabilities such as low-code development, support for the SIAM/MSI model, and the development of a common services data model. Ultimately, our North Star aims to achieve true IT Service Management (ITSM) AI through automation and self-service, enhancing efficiency and user satisfaction. The main aims are to deliver collaborative working across partners, to drive improvements across user experience and efficiency across the enterprise.