Awarded contract

Telecare Digital Receiving Centre

Details

Buyer: Northumberland County Council
Supplier(s): TUNSTALL HEALTHCARE (UK) LIMITED
Value: GBP 62,962
Duration: 2 years
Published: 24 March 2025
Source: uk:procontracts

Tender description

The aim is to procure a call Centre software that can be used by our in-house team to handle calls, alarms, and notifications from existing telecare devices out in the county. In line with the software, it must host a database management system that stores user profiles securely and be effectively kept up to date so call handlers have access to the most up to date information while dealing with emergencies. The system should provide the team with detailed analytics and reporting to be able to measure response times and produce operational and compliance reporting. Keywords: Telecare, software, Cloud Based

Timeline

Completed: Award published24 March 2025
Current notice
Completed: Award date25 March 2025
Next: Contract expiry date24 March 2027in 7 months

About the buyer

Northumberland County Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@northumberland-county-council.gov
Commercial Director	+44 •••• ••••••	••••••••@northumberland-county-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@northumberland-county-council.gov
Category Lead	+44 •••• ••••••	••••••••@northumberland-county-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@northumberland-county-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@northumberland-county-council.gov