EIHR-Contact Scotland BSL

Tender description

The Scottish Government is seeking to establish market interest in the provision of a BSL/English Video Relay Service which enables BSL users to make short video calls using a BSL/English interpreter and emerging services on offer that complement a Video Relay Service. The Scottish Government is currently engaging with key stakeholders to inform the specifications for this contract. We require a service that provides quality in terms of BSL/English interpreter translation and by reliable technical infrastructure. Suppliers should be able to demonstrate a high degree of cultural and linguistic awareness of Deaf and Deafblind BSL users who will use the service. Lot 1: The existing service, Contact Scotland BSL, has been in operation since 2016 and has been expanded to provide a 24 hour a day, 365 days a year service. BSL users are able to call any public service, third sector organisation, private service or friends and family and can also receive calls. The service also handles calls using a Braille display for deafblind people. It should be noted it is not a video remote interpreting service, nor an emergency service. The Scottish Government reserves the right to host a Supplier's Day. Please complete the Microsoft Form Request for Information document below as fully as possible to inform this requirement and allow Scottish Government to review responses. Please copy and paste the link into your internet browser. Please submit your response by 17 April 2025. https://forms.office.com/e/61B1CE5m3t