London Red Route Enforcement Services

Tender description

Contract Details Notice This Contract Details Notice is published in accordance with the Procurement Act 2023 to notify the market that a contract has been awarded for the provision of on‑street parking and loading enforcement services on the Transport for London Road Network (TLRN). Parking and loading enforcement is delivered on the TLRN to reduce congestion, improve bus reliability, and improve the safety of the network. Key requirements: Deploy, manage and supervise on‑street officers to priority locations and network "hot spots" to deter and address non‑compliance with road traffic and parking regulations and associated legislation; Undertake on‑street civil traffic enforcement in accordance with TfL standards and relevant legislation, including the issue of Penalty Charge Notices (PCNs); Engage constructively with motorists, businesses and the public to promote compliance and support road safety goals; Identify and report defects in signs, lines and other traffic management infrastructure on the TLRN; Provide and maintain, from contract commencement ("day one"), the full technology stack required for enforcement - including a Parking Enforcement Application (PE App), back‑office systems and handheld devices - integrated with TfL systems via open APIs; Contribute to TfL's statutory traffic management duty and the aims of the Mayor's Transport Strategy by reducing congestion, improving bus reliability and enhancing network safety. 2. Scope S1 On‑street patrols & civil traffic enforcement: Coverage across the entire TLRN at times and frequencies directed by TfL, and issuance of PCNs in line with legislative and TfL policy requirements. S2 Fault reporting: Real‑time logging of any missing, damaged or illegible red route road markings, signs or posts into TfL's asset management portal. S3 Enforcement technology: Supplier‑hosted enforcement application certified to the UK G‑Cloud cyber security baseline, plus ruggedised handheld devices with live data connectivity and ANPR/photo capture. S4 Data & performance reporting: Annual, periodic, weekly and daily reporting packs, daily data exports, and dashboards. 3. Commercial principles applied to the contract Cost certainty and affordability Fair risk allocation No incentivisation of PCNs Performance‑driven delivery Innovation and smarter deployment Ethical and inclusive delivery Scalability and flexibility