Mainstay access gateway, advice and support team

Tender description

The MainStay access gateway consists of an IT system and dedicated advice and support to commissioned services, local authorities, service users and key stakeholders working with vulnerable households affected by homelessness across the LCR. This includes the delivery of: • An Advice Line / Help Desk for commissioned services / referrers • System Training for all users, including the development of guidance manuals and system alerts • Project management • Reporting, data analysis and data cleansing, • Regular system audits, including contacting individuals who are at risk of homelessness, providers whose services are managed through the system and other stakeholders who may be in contact with the team • Licence negotiations between the IT developer CDP and the 6 Local Authorities which use the gateway system The MainStay system assists Liverpool’s Adult Services commissioners with pathway management, contract and performance management including measuring KPI’s, for all commissioned services which are obliged to use the system. Lot 1: The Provider will deliver the following objectives: • To provide a flexible resource and expertise to work alongside the LCR Authorities and other partners in the delivery of an access gateway across each of the 6 Local Authority areas in the Liverpool City Region: Liverpool City Council and the Metropolitan Borough Councils of Halton, Knowsley, Sefton, St Helens and Wirral. • To enable the ongoing delivery of cost efficiencies and system developments through building on foundation of the Liverpool model and other system developments • To use their best endeavours to ensure that each LA and their providers delivers the gateway in accordance with the agreed policies, procedures and protocols that were developed when launching the sub-regional approach and subsequent system developments and which are included in that LA’s specific and most up to date Guidance Manual • The Provider will review and update the relevant LA manual to ensure these comply with all legal requirements and policy updates that have occurred since ‘go-live’ and subsequent developments including: o Managing ‘Gatekeeper Referrals’ o Process for Referring/Assessing based on City Region connection o Prioritisation of Accommodation o Information Sharing Protocol o Data Sharing Agreement • To manage the operation of the gateway which enables service users to receive a consistent service across the city region • To enable clear and robust data on patterns and migration of the homeless population across LA boundaries