Merchant Acquirer

Tender description

The contract includes the provision of merchant acquiring for all card transactions apart from student fees, which are managed separately. Both online CNP and in-person CP transactions are included. The provision of physical infrastructure for CP payment acceptance is also included, along with capability for a very small volume of MOTO payments keyed into terminals directly by staff. Student fee processing and associated merchant acquiring are excluded as these are managed separately. ****UPDATE**** Previous Open FTS Tender was abandoned due to no acceptable tenderers. PCR 2015 Reg 32(2)(a) allows for a contract to be entered into via negotiation without further competition where ‘no suitable tenders’ were received. This contract was negotiated with the incumbent supplier to ensure that the services continue. Lot 1: The priority of the University is to ensure the timely and accurate posting of income, and prompt resolution of any payment queries or issues. To deliver a positive payment experience to customers and support the operational activities of the University we aim to provide: - a secure and efficient (with respect to time and cost) payment service, - prompt, courteous, and well-informed resolution of any queries around payment, - card payment channels appropriate to business needs (i.e. mixture of high volume/value and high value/low volume, online and in-person, payment acceptance in different currencies, and mobile/’pop-up’ events, and -seamless integration with other key infrastructure, including University finance system and the Catering epos system ****UPDATE**** Previous Open FTS Tender was abandoned due to no acceptable tenderers. PCR 2015 Reg 32(2)(a) allows for a contract to be entered into via negotiation without further competition where ‘no suitable tenders’ were received. This contract was negotiated with the incumbent supplier to ensure that the services continue. Additional information: Contract awarded 3+1+1 - Price stated is the forecast for the full 5 year contract. ****UPDATE**** Previous Open FTS Tender was abandoned due to no acceptable tenderers. PCR 2015 Reg 32(2)(a) allows for a contract to be entered into via negotiation without further competition where ‘no suitable tenders’ were received. This contract was negotiated with the incumbent supplier to ensure that the ser