Consultancy - Customer Management System
Details
- Buyer
- British Council
- Supplier(s)
- Ernst & Young LLP (EY)
- Value
- £165,946.4
- Duration
- 5 months
- Topic
- Business analysis consultancy services
- Published
- 13 February 2024
- Source
- uk:contracts_finder
Tender description
• Assess current Customer management system (CMS) challenges and confirm whether the as-is state is viable including cost to serve • Define the target state & potential CMS options to realise the target state • Outline the case for change and technology roadmap to enable target state • Finalise the list of requirements and prioritisation to input into ITT • Balanced criteria assessment framework creation to shortlist potential vendors • Provide op-model considerations for centralised CMS operations and define the required team structure
Timeline
- Completed: Award date9 February 2024
- Completed: Award published13 February 2024Current notice
- Completed: Contract expiry date30 June 2024
About the buyer
British Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@british-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@british-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@british-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@british-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@british-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@british-council.gov |
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