Home Oxygen Service

Tender description

Provision of a Home Oxygen Service within premises outside secondary care for patients registered with a General Practitioner (GP) that falls within a Health Board within NHS Wales, and patients travelling to Wales from other regions of the United Kingdom. Lot 1: The Home Oxygen Service provides a service to users in their own homes and other locations outside secondary care, and also supports users working and travelling outside the home through the provision of appropriate oxygen equipment. Health Boards have the responsibility for providing a Home Oxygen Service to patients. The services that are included in the contract include, but are not limited to: — the provision of a customer contact centre, — processing and delivery of Home Oxygen Order Form (HOOF) requests, — supply and installation of equipment, — training and guidance for service users and/or carers, — managing oxygen supplies through replenishment of cylinders and Liquid Oxygen (LOX), — reimbursement of electricity costs for concentrator users, and — servicing and maintenance of equipment. Suppliers must be able to deliver all aspects of the service and must support the service that they provide with a suite of reports that enable Health Boards to monitor the oxygen usage for their patients, and to be alerted when service users are not responsive to risk assessments and maintenance. This is in addition to reports that support reconciliation. The contractor must be able to deliver the service within the homes and other locations outside of secondary care locations relating to patients registered with General Practitioners (GP's) that fall within the Health Boards within NHS Wales, these Health Boards include the below and their successor organisations; -Aneurin Bevan University Health Board -Betsi Cadwaladr University Health Board -Cardiff and Vale University Health Board -Cwm Taf Morgannwg University Health Board -Hywel Dda University Health Board -Swansea Bay University Health Board -Powys Teaching Health Board The contractor will also be required to undertake the service in locations where patients from other parts of the United Kingdom travel to a location that falls within the remit of the Health Boards listed above.