WYICB - KHCP - Musculoskeletal & Pain Management Service

Tender description

The NHS West Yorkshire Integrated Care Board (Kirklees Health & Care Partnership) are seeking a provider to deliver the provision of an Adult Integrated Musculoskeletal (MSK) and Pain Management service across Kirklees. This service will be delivered through a single point of access triage hub. Lot 1: The NHS West Yorkshire Integrated Care Board (Kirklees Health & Care Partnership) are seeking a provider to deliver the provision of an Adult Integrated Musculoskeletal (MSK) and Pain Management service across Kirklees. This service will be delivered through a single point of access triage hub. The high-level objectives of the Musculoskeletal & Pain Management service are: • Provide a self-referral process via telephone/online/digital portal into the hub for patients to access physiotherapy, without needing to visit their GP first. • Provides a single point of access service and triages all MSK, MSK related Physiotherapy, Rheumatology, Orthopaedic and Pain Management referrals. • Provide a telephone-based Physiotherapy consultation and assessment where appropriate and empowers patients to self-manage through advice and guidance. • Delivers a seamless pathway and wrap around care for patients. Having clinical oversight of a patient’s journey without the need to refer back to the GP for onward referrals or further diagnostics. • Ensure patients receive the right care, at the right time, by the right clinician in the right place, first time. • Provide a patient focused service, enhancing patient outcomes, patient choice, patient self-management and the patient experience. • Improves the quality of care for patients as defined through the three elements of quality: patient safety, clinical effectiveness, and patient satisfaction. • Deliver high-quality clinical outcomes through shared decision making and patient choice. • Ensures that clinical, quality, and financial outcomes are fully aligned, integrated, and realised. • Significantly reduces clinical variation for patients with MSK and pain management conditions through effective monitoring, planning and continuous service improvement to deliver streamlined care. • Reduces low clinical value interventions, waiting times and numbers of referrals that patients are subject to for all MSK and pain management related conditions. • Provides planned access for patients to MSK and pain management service provision, seamless integration between tiers of care. • Provides a patient self-management function, particularly in relation to pain management that enhances patient quality of life and independence. • To implement innovative practice on a continuous improvement approach putting patients at the heart of service transformation • A service model that gains and keeps clinical confidence and has the potential to grow and develop. • Efficiencies are realised, ensuring MSK provision is sustainable in the long term. • Ensures that effective links with Podiatry/Podiatric Surgery and Secondary Care Rheumatology and Orthopaedic services are in place to minimise delays in accessing care or treatment where appropriate. There are specific service elements of the Musculoskeletal & Pain Management service is required to deliver, including but not limited to: • Triage Hub, • Physiotherapy Consultation, • MSK Community Physiotherapy, • Clinical Assessment and Treatment Service (CATs) • Services delivered within clinical thresholds, • Holistic and Biopsychosocial Pain Assessment, • Close working relationship with Secondary and Primary Care, • Work with the ICB on future quality improvement/transformational development