Station Gates and Platform Validators

Tender description

TfWRL has an upcoming opportunity for the replacement, support, and maintenance of train station ticket barriers and platform validators across Wales and support the expansion of the TfW Metro and PAYG initiatives. The purpose of this PIN notice is to alert the market to the upcoming opportunity and ensure that interested suppliers look out for the notice once published, and if interested can start to prepare and plan resources to support a bid. Lot 1: Transport for Wales Rail Limited (TfWRL) are proud to support Welsh Government's vision of a high quality, safe, integrated, affordable and accessible transport network of which the people of Wales are proud. To that end, we have successfully piloted and implemented Metro Train and Bus Services and PAYG ticketless travel in parts of South Wales. TfWRL is seeking to expand these services and is seeking a single technology provider who can deliver the needed infrastructure in hardware and software Our core objectives are to: - Standardise the technology being used at all stations that require ticket gates and/or platform validators - Standardise the customers experience and staff operational requirements at all stations that require ticket gates and/or platform validators - Achieve a single back office process for all station based validation of ticket based journeys which currently includes Magstripe and PRT QR/Barcode paper tickets, QR/Barcode digital tickets, and Season tickets on ITSO smart card. - Ensure all ticketless journeys via PAYG are integrated into our existing 3rd party back office - Implement remote gate monitoring and management capabilities for staff to see and help passengers who are unable to pass through the gate. - Ensure that staff supporting customers at the gate line can open the gate safely and with speed and efficiency to avoid unnecessary queues and station overload. This includes remote web or app based services as well as physical gate based controls. - Provide a suite of essential operational reports, data integrations, and self-service style data extraction capabilities - Ensure all interactions with the gate to set up, monitor, maintain, and use the gate are captured and are auditable and that gate ticket process rules are configurable as needed - Provide appropriate solutions for stations with event based and seasonal swells - Enable the development by TfWRL and our partners, a system of connected interfaces through modern APIs for station help and remote gate line functions