Provision of Gateline and ticket checkers services at various SWR stations

Tender description

Our current Gate Line and Ticket Checking is due to expire in April 2025 for the 45 stations that operate Automatic Ticket Gates (ATGS) across SWR network from London Waterloo to Bournemouth and Salisbury. The previous contract was tendered under 2 lots reflecting the Head of Stations & Revenue Protections regions in SWR. Currently there are two incumbent suppliers to SWR, one providing re-source for Waterloo and Metro Regions the other the Central, South and West Regions. These suppliers cover, SWR Customer Service Assistants (CSA) vacancies, long term and short-term sickness, absence and short notice cover. It is our intention to re-tender this contract for a period of 23 month from the 20th April 2025, mobilisation to start in February, with the option of a further three year extension under two lot covering the 45 Locations. As part of our re-tendering of this contract we expect from the successful supplier: • To adhere to all current and future, employee and health and safety legislation • Provide, staff that are professional and focused on meeting our customers' expectations. • That the contract will represent true value for money for South Western Railway • That any failings or damage by the supplier listed within the contract will be recognised and South Western Railway receive recompense. • That have achieved Achillies, ISO 9001 Lot 1: Provision of Gateline and ticket checkers services at various SWR stations in London & Metro Region Our current Gate Line and Ticket Checking is due to expire in April 2025 for the 45 stations that operate Automatic Ticket Gates (ATGS) across SWR network from London Waterloo to Bournemouth and Salisbury. The previous contract was tendered under 2 lots reflecting the Head of Stations & Revenue Protections regions in SWR. Currently there are two incumbent suppliers to SWR, one providing re-source for Waterloo and Metro Regions the other the Central, South and West Regions. These suppliers cover, SWR Customer Service Assistants (CSA) vacancies, long term and short-term sickness, absence and short notice cover. It is our intention to re-tender this contract for a period of 23 month from the 20th April 2025, mobilisation to start in February, with the option of a further three year extension under one or two lot covering the 45 Locations. As part of our re-tendering of this contract we expect from the successful supplier: • To adhere to all current and future, employee and health and safety legislation • Provide, staff that are professional and focused on meeting our customers' expectations. • That the contract will represent true value for money for South Western Railway • That any failings or damage by the supplier listed within the contract will be recognised and South Western Railway receive recompense. • That have achieved Achillies, ISO 9001 Lot 2: Provision of Gateline and ticket checkers services at various SWR stations for Central, South & West Regions Our current Gate Line and Ticket Checking is due to expire in April 2025 for the 45 stations that operate Automatic Ticket Gates (ATGS) across SWR network from London Waterloo to Bournemouth and Salisbury. The previous contract was tendered under 2 lots reflecting the Head of Stations & Revenue Protections regions in SWR. Currently there are two incumbent suppliers to SWR, one providing re-source for Waterloo and Metro Regions the other the Central, South and West Regions. These suppliers cover, SWR Customer Service Assistants (CSA) vacancies, long term and short-term sickness, absence and short notice cover. It is our intention to re-tender this contract for a period of 23 month from the 20th April 2025, mobilisation to start in February, with the option of a further three year extension under one or two lot covering the 45 Locations. As part of our re-tendering of this contract we expect from the successful supplier: • To adhere to all current and future, employee and health and safety legislation • Provide, staff that are professional and focused on meeting our customers' expectations. • That the contract will represent true value for money for South Western Railway • That any failings or damage by the supplier listed within the contract will be recognised and South Western Railway receive recompense. • That have achieved Achillies, ISO 9001 Lot 3: Provision of Gateline and ticket checkers services at various SWR stations all regions Our current Gate Line and Ticket Checking is due to expire in April 2025 for the 45 stations that operate Automatic Ticket Gates (ATGS) across SWR network from London Waterloo to Bournemouth and Salisbury. The previous contract was tendered under 2 lots reflecting the Head of Stations & Revenue Protections regions in SWR. Currently there are two incumbent suppliers to SWR, one providing re-source for Waterloo and Metro Regions the other the Central, South and West Regions. These suppliers cover, SWR Customer Service Assistants (CSA) vacancies, long term and short-term sickness, absence and short notice cover. It is our intention to re-tender this contract for a period of 23 month from the 20th April 2025, mobilisation to start in February, with the option of a further three year extension under one or two lot covering the 45 Locations. As part of our re-tendering of this contract we expect from the successful supplier: • To adhere to all current and future, employee and health and safety legislation • Provide, staff that are professional and focused on meeting our customers' expectations. • That the contract will represent true value for money for South Western Railway • That any failings or damage by the supplier listed within the contract will be recognised and South Western Railway receive recompense. • That have achieved Achillies, ISO 9001