HCC 01/24 - PPME for Income Management Solution (Online, telephone and in-person payments)

Tender description

Hertfordshire County Council (the ‘Council’) is carrying out Pre-Procurement Market Engagement (‘PPME’) in relation to Income Management Solution (Online, telephone and in-person payments)The Council will consider the feedback received to help inform the Council’s options and further decision making. For the avoidance of doubt, this stage of the project is not part of a formal procurement process and the Council is not committing, at this stage, to carrying out such a process. Participation or non-participation in the PPME shall not prevent any supplier participating in a potential future procurement, nor is it intended that any information supplied as part of the PPME shall place any supplier at an advantage in a potential procurement process. Participation in the PPME will be at each organisation’s own cost. No expense in responding to this PPME will be reimbursed by the Council. Lot 1: Hertfordshire County Council is carrying out Pre Procurement Market Engagement for Income Management Solution (Online, telephone and in-person payments)The Council collects income from the public for hugely varied services.The Council collects income for some statutory services for which the Council is obligated to take a wide variety of payments, including face to face payments. Service users and customers have expectations of being able to pay with the latest payment methods available such as digital wallet payments and payment from mobile devices. It is the Council's ambition to promote these payment methods and online payment. Where possible, HCC would like to minimise payments being made via cheque and similarly outmoded methods of payment.The current solution is delivered by a single provider, with the contract ending in September 2025. We are seeking advice from the market on numerous matters, including the contract costs, contract type and procurement approach, timeline viability and an indication of how realistic our requirements are.With reference to section II.1.6, at this stage, we are unsure if the contract will be divided into Lots.With reference to section II.3 (Estimated date of publication of contract notice) this date is estimated and subject to change. Please ensure your supplier details are up to date on Supply Hertfordshire to ensure you receive notification should the Council decide to tender for the above contract. Please note - The Council reserves the right, at its discretion to proceed, or not, with a subsequent procurement.