2024 - 1039 Former Tenancy Debt Collection Services - AWARD

Tender description

Citizen wishes to tender for the provision of Former Tenancy Debt Collection Services to ensure that we receive an excellent service, which represents value for money. We are seeking to procure the services of suitably experienced service providers with the capability to deliver the required services and who best meet the need of Citizen and its customers. It is estimated that we will forward approximately 200 cases for collection per annum (p.a.) The estimated value of the Project is £14,000 per annum (p.a.), and £28,000 over the duration of the agreement. This estimate is dependent on the collection success rate. The contract will be let for a duration of 2 years (24 months) with an option to extend by a further 2 years (24 months), subject to satisfactory performance against KPI's. The issue of this ITT and Statement of Requirements, along with supporting documentation, marks the commencement of the ITT stage of the procurement process.