Security & Stewarding Services 067-2024 Provision of Event Security and Stewarding Services at MCCCL

Tender description

Manchester Central is currently looking for a Contractor to provide and manage workers for event services consisting of security and stewarding. The successful Contractor will be committed to the development of the security and stewarding function and will provide competent staff members who have received the relevant training applied to such roles. The Contractor will ensure that personnel onsite at Manchester Central are NOT self-employed OR zero-hour employees. Flexible working arrangements via annualised hours or casual contracts for service arrangements are permissible. Members of staff will be providing services to clients and delegates at Manchester Central, and therefore must be fully conversant, fitting in with Manchester Central's values. The Contract period will be for three (3) years with the option to extend for up to an additional two (2) years. It is intended for the contract to commence on 1st August 2024. The Contractor shall offer Manchester Central internal and external clients a professional and effective level of management, with regard to the fulfilment of the service, including but not limited to the following key responsibilities: • They will deliver exceptional customer service and expertise at the level expected by Manchester Central and clients, in conjunction with Manchester Centrals Head of Security and event management teams. • The provision of such number and types of management and SIA licensed staff and trained stewards as may be necessary to operate the event at any appropriate time on days of events to reasonably meet event needs. • The Contractor will be responsible for ensuring sufficient SIA licensed staff and stewards are available as outlined in the deployment schedule provided by Manchester Central. • The Contractor shall ensure that staff are provided with sufficient assignment instructions and briefings to deliver the required service provision ahead of each event. • Given the dynamic nature of the event industry, the Contractor will be expected to react and respond to service provision queries or operational demands at short notice. • The Contractor will be responsible for providing all staff with name badges and formal identification, and sufficient levels of communications devices to successfully operate the event. (Radios will be provided by Manchester Central) • The Contractor will be responsible for providing all staff with adequate uniform, design and style to be discussed. • The Contractor will be responsible for providing all staff with sufficient safety / PPE (Personal Protective Equipment). • Operational representatives, event security operatives and stewards must work alongside the Manchester Central event management team to ensure a cultural fit. The procurement documents are available for unrestricted and full direct access, free of charge, at https://procontract.due-north.com Additional information can be obtained from the above-mentioned address.