Fuel Poverty Service

Tender description

Procuring a service targeting fuel poor residents will meet three key objectives in the Fuel Poverty Strategy (2023): Reduce bills for residents by improving the energy efficiency of LBHF housing. Develop services that help fuel poor residents through the council and other organisations. Empower residents to access services and spread awareness of the help available. Lot 1: We are seeking a contractor that encompasses various skillsets, enabling the council to refer residents to an organisation for support in fuel poverty and energy efficiency. The organisation will:  Support residents in maximising access to energy efficient and/ or fuel poverty related grants such as but not limited to the Energy Company Obligation and Great British Insulation schemes and forthcoming Greater London Authority (GLA) and national government schemes (when available) such as the Local Authority Retrofit scheme in 2024/2025 or any potential H&F microgrants (if applicable). To run online webinars (at least 4 a year) at appropriate times to maximise attendance (such as evenings or afternoons) to create awareness, promote services, grants, and H&F microgrants to community organisations.  To actively engage and raise awareness about fuel poverty services, forging partnerships with established community organisations while also creating new relationships with organisations such as faith groups, community events, energy groups and others. The aim is to directly engage residents through these groups. Community outreach, to organise and attend community events to promote services, relevant grants, H&F microgrants (if applicable) and behavioural change. (24 engagements a year for 2 hrs for each engagement, throughout the year where most appropriate).  To work with community groups to tailor services and provide targeted support.  “Energy Drs” - Promote and attend home visits and phone consultations for residents experiencing or at risk of fuel poverty, covering advice on the following (based on demand with no cap):   Expert advice on reducing energy use/increasing energy efficiency at home.  Installing simple energy efficient installations such as draught proofing or changing light bulbs or pipe insulation. Support with energy or water debt.  Support in applying for relevant grants on behalf of residents or discuss relevant grants available. Respond to online enquiries regarding fuel poverty and energy efficiency and offer phone consultation if required. Implement any LBHF microgrant (if applicable) such as a loft installation campaign or PV campaign and vet trust marked supply chains to deliver quality retrofits on behalf of residents. To produce and provide physical promotional materials for residents of H&F for community organisations to signpost.