Mobile Communications Supply Framework

Tender description

Nottingham Trent University (NTU) invites Mobile Phone service providers to submit bids for a Single Supplier Mobile Communications Service and Solution Framework. The University is seeking a reliable and flexible mobile phone service that meets the dynamic needs of the University. The Framework Agreement will be for a period of two (2) years with options to extend for a further two (2) times 12 month extensions, with a total potential duration of four (4) years. Lot 1: NTU require a mobile phone service provision on a 30-day rolling contract basis to accommodate the ever-changing requirements of our staff and students. The Successful provider must ensure that; 1. Coverage Across All Campuses and Sites – The ability to provide a comprehensive mobile network that guarantees seamless communication across all university campuses and sites. 2. Flexibility - The ability to provide a 30-day rolling contract to the university with the flexibility to adapt to changing usage patterns and requirements. 3. Quality of Service - A high-quality voice and data services to support the diverse communication needs of our academic and administrative staff. 4. Supply of Hardware, Mobile Devices, SIM/eSIM and Accessories – The ability to provide high-quality mobile devices, hardware, SIMs, and accessories compatible with the mobile service. 5. Single Supplier Solution – The ability to Provide a dedicated NTU helpdesk. Be able to provide the University a single consolidated invoice broken down by departmental budget codes. 6. Support Service – The ability to provide a support service, including ongoing support, maintenance, and troubleshooting to ensure the continuous functionality of the mobile phone service. Please see ITT for Full details of the requirement