Awarded contract

Contact Centre Omnichannel Solution

Details

Buyer: London Borough of Waltham Forest
Supplier(s): 8X8 UK LIMITED
Value: GBP 600,000
Duration: 3 years
Topic: Office-support services
Published: 25 July 2024
Source: uk:contracts_finder

Tender description

Transitioning to a new, modern contact solution, which follows the council's cloud-first architecture principle and requires no additional hardware in the council's datacentre. This transition aims to enhance communication reliability, optimise call management, and provide robust reporting mechanisms, aligning LBWF's infrastructure with the latest technological advancements.\r Direct Award via G-Cloud 13 Framework Agreement (RM1557.13) (Market Test Exercise)

Timeline

Completed: Award date8 July 2024
Completed: Award published25 July 2024
Current notice
Next: Contract expiry date7 July 2027in 10 months

About the buyer

London Borough of Waltham Forest is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79500000 · Office-support services
79510000 · Telephone-answering services
79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@london-borough-of-waltham-forest.gov
Commercial Director	+44 •••• ••••••	••••••••@london-borough-of-waltham-forest.gov
Procurement Manager	+44 •••• ••••••	••••••••@london-borough-of-waltham-forest.gov
Category Lead	+44 •••• ••••••	••••••••@london-borough-of-waltham-forest.gov
Senior Buyer	+44 •••• ••••••	••••••••@london-borough-of-waltham-forest.gov
Contracts Manager	+44 •••• ••••••	••••••••@london-borough-of-waltham-forest.gov