TENDER FOR THE PROVISION OF INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) SERVICE DELIVERY SUPPORT

Tender description

The requirement is for a reliable and high performing ICT support service to allow the Association to maintain its day-to-day business operations and to assist the Association in developing ICT as part of the Association’s commitment to meeting its strategic objectives which includes a greater focus on digital service to increase efficiency and services to customers. Lot 1: The requirement is for a reliable and high performing ICT support service to allow the Association to maintain its day-to-day business operations and to assist the Association in developing ICT as part of the Association’s commitment to meeting its strategic objectives which includes a greater focus on digital service to increase efficiency and services to customers. The Association currently has an outsourced contract with an ICT provider for a Managed Service that includes but is not limited to: Level 1 – ICT Support Desk Level 2 – ICT Technical Support, Break Fix, on-site and remote Level 3 – Technical Escalation Planned and one-off delivery of agreed and costed projects. Remote monitoring and device management, including patching of high risk and critical updates. Ad hoc, ICT related services. The current contract ends on 31st January 2024. It is expected that the contract will run with a 2 week overlap to ensure that support desk open tickets can be transferred over if required. The Association has no on-site or remote servers in management. We fully utilise MS Office Professional and cloud storage solutions.