Contracted content design service for Digital Communications Team

Tender description

Pre-market engagement Contract Content design - Market Engagement event (11-07-24) Slides in attachment upload. Which phase the project is in Not applicable Existing team The managed service will operate alongside a civil service team comprising a mix of digital and communications skills. The 2 team leaders will act jointly as contract managers, helping to ensure integrated provision and manage our presence on GOV.UK across the full range of departmental business and a contracted support service supporting the delivery of the content. Address where the work will be done "Subject to delivery requirements, a hybrid model of home and office working is expected to support delivery of a programme of works with KPIs to be formally reviewed monthly/quarterly. Delivery may require attendance at meetings and other collaborative work in the office. The two main sites where the contracted team would need to attend are: London (Sanctuary Building 20 Great Smith Street, London SW1P 3BT) or Sheffield (2 St Paul's Place, Sheffield S1 2FJ). " Working arrangements The content designers will need to be available during core office hours Mon-Fri 9-5 and sometimes Mon-Fri 10am-6pm when required to support the Digital Communications Team. Other occasional out of hours work may be required. There is no expectation that they will be required to work from Government Offices, although face to face meetings may be hosted at one of our DfE offices as required. This will be agreed with the successful supplier when appropriate. Provide more information about your security requirements: Baseline Personnel Security Standard (BPSS) Provide more information about your security requirements (optional): All must have BPSS as a minimum. Latest start date 2024-12-01 Enter the expected contract length: 2 years Extension period: 6 months Are you prepared to show your budget details?: Yes Indicative maximum: 4900000 Provide further information: We anticipate the total contract value over the 2.5 years to be £4,900,000 Inc. VAT. The total value cannot exceed £1,960,000 Incl. VAT per annum over the 2.5-year maximum term of the contract. Please note these figures include the optional 6 months extension. Confirm if you require a contracted out service or supply of resource Contracted out service: the off-payroll rules do not apply Summary of work The Digital Communications Team (DCT) are responsible for over 10,000 GOV.UK webpages. DCT requires a Contracted Content Design Service. It is a user-centred service core to the department’s policy and delivery, and our requirement is for a managed service contract to deliver this. We must publish content in an accessible format on GOV.UK. We are procuring a service that operates alongside and contributes to DCT’s overall content design function. Where the supplied staff will work Yorkshire and the Humber Where the supplied staff will work London Where the supplied staff will work No specific location (for example they can work remotely) Why the work is being done The Department for Education (DfE) Digital Communications Team (DCT) are responsible for over 10,000 GOV.UK webpages. Failure to provide this service is not an option as we have a legal duty to provide information as a department of state, which we must publish in an accessible format on GOV.UK. We need a managed service of content design experts to add value for our users, ensuring that specific requirements are met in a flexible and timely way. The business problem you need to solve We are procuring a service that will provide high-quality, user-focused content for GOV.UK against a range of specific user and departmental needs. Whilst complementing the wider work of the Digital Communications Team (DCT), without this service, we would not be able to meet our obligations and responsibilities as a Department of State. Accurate and accessible content helps our users to do the things they need to do first time. It inspires trust and confidence and safeguards DfE’s reputation. It means less demand on other contact channels like correspondence and the helpline which in turn realises savings for the department. There are significant parliamentary, ministerial and user expectations for speed, accuracy and suitability of content. Related to this, the service will be expected to publish content to align with parliamentary activity and occasional out of hours news media activity. First user type: Multiple Users Enter more details about this user type: Our users range from education professionals (inc school managers, education workforce etc) to the general public (parents and students etc). They access information from GOV.UK that will help them make decisions or take action against the full range of education policy and delivery. To be effective in generating content, the service will be required to work with a range of internal stakeholders and subject matter experts elsewhere in the department. This will require a pragmatic and diplomatic approach.