Expired contract

Out of Hours Call Handling

Details

Buyer: London Borough of Sutton
Supplier(s): FOUNDEVER GB LIMITED
Value: GBP 166,000
Duration: 3 years
Topic: Office-support services
Published: 20 June 2024
Source: uk:contracts_finder

Tender description

Provision of an out of hours (OOH) call handling service for the boroughs Sutton, Kingston, Merton and Richmond. This service will provide the front door for an Emergency Duty Team (EDT) service for Adult's and Children's social care calls as well as other non-social care calls from the general public. The non-social care calls can range from reporting a dangerous structure or a pothole in the area. This service covers all incoming calls between the hours of 5pm and 8am Monday to Friday and 24 hours throughout the whole weekend plus bank holiday.

Timeline

Completed: Award date13 February 2023
Completed: Award published20 June 2024
Current notice
Completed: Contract expiry date12 February 2026

About the buyer

London Borough of Sutton is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79500000 · Office-support services
79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@london-borough-of-sutton.gov
Commercial Director	+44 •••• ••••••	••••••••@london-borough-of-sutton.gov
Procurement Manager	+44 •••• ••••••	••••••••@london-borough-of-sutton.gov
Category Lead	+44 •••• ••••••	••••••••@london-borough-of-sutton.gov
Senior Buyer	+44 •••• ••••••	••••••••@london-borough-of-sutton.gov
Contracts Manager	+44 •••• ••••••	••••••••@london-borough-of-sutton.gov